Readings

All MIT Sloan CISR Working Papers are available for free download.

SES # TOPICS READINGS
Introduction
1 Why study IT value

Carr, Nicholas. "IT Doesn't Matter." Harvard Business Review, May 2003.

Kohli, Rajiv, and Sarv Devaraj. "Realizing the Business Value of Information Technology Investments: An Organizational Process." MIS Quarterly Executive 3, no. 1 (2004): 53-68. (This resource may not render correctly in a screen reader.PDF)
2 Aligning IT with business strategy

Ross, Jeanne W., and Peter Weill. "Six IT Decisions Your IT People Shouldn't Make." Harvard Business Review, November 2002. (This resource may not render correctly in a screen reader.PDF)

Rettig, Cynthia. "The Trouble With Enterprise Software." MIT Sloan Management Review 49, no. 1 (2007): 20-27.
Business operating models
3 An overview of business operating models

Ross, Jeanne W. "Forget Strategy: Focus IT on Your Operating Model." MIT Sloan CISR Research Briefing V, no. 3C (2005). (This resource may not render correctly in a screen reader.PDF) (Requires free registration.)

Optional reading

Buy at Amazon Ross, Jeanne W., Peter Weill, and David C. Robertson. "Define Your Operating Model." Chapter 2 in Enterprise Architecture as Strategy: Creating a Foundation for Business Execution. Watertown, MA: Harvard Business School Press, 2006. ISBN: 9781591398394.
4

Unification model

Guest speaker: Peter Weill, MIT Sloan CISR

Case: UPS

Ross, Jeanne W. "United Parcel Service: Delivering Packages and Ecommerce Solutions." MIT Sloan CISR Working Paper, no. 318, August 2001.

Visit: Shipping, Freight, Logistics and Supply Chain Management from UPS
5

Diversification model

Case: Pacific Life

Ross, Jeanne W., and Cynthia M. Beath. "Agility and Risk Management at Pacific Life: Optimizing Business Unit Autonomy." MIT Sloan CISR Working Paper, no. 372, November 2007.

Visit: Pacific Life
6

Replication model

Case: 7-Eleven Japan

 Nagayama Kei, and Peter Weill. "Seven Eleven Japan: Reinventing the Retail Business Model." MIT Sloan CISR Working Paper, no. 338, January 2004.
7

Coordination model

Case: Merrill Lynch

Rangan, V. Kasturi, and Marie Bell. "Merrill Lynch: Integrated Choice." Harvard Business School Case. Boston, MA: Harvard Business School Publishing. Case: 9-500-090, February 29, 2000.

Visit: Merrill Lynch, Charles Schwab and Citi
IT decision making
8 The data driven organization

Anderson-Lehman, Ron, et al. "Continental Airlines Flies High with Real-time Business Intelligence." MIS Quarterly Executive 3, no. 4 (2004): 163-176. (This resource may not render correctly in a screen reader.PDF)

Davenport, Thomas. "Competing on Analytics." Harvard Business Review, January 1, 2006.

Reynolds, Anne Marie. "Continental Airlines: Success at All Altitudes." Teradata Podcast.
9

Two significant challenges in healthcare IT

Guest speaker: John Glaser, CIO Partners Healthcare System

Davenport, Thomas, and John Glaser. "Just-in-Time Delivery Comes to Knowledge Management." Harvard Business Review, July 1, 2002.

Blumenthal, David, and John Glaser. "Information Technology Comes to Medicine." The New England Journal of Medicine 356, no. 24 (2007): 2527-2534.
10 IT governance: decisions, rights and accountability

Weill, Peter, and Jeanne W. Ross. "A Matrixed Approach to Designing IT Governance." MIT Sloan Management Review 46, no. 2 (2005): 26-34.

Glaser, John, et al. "Too Far Ahead of the IT Curve?" Harvard Business Review, July 1, 2007.
11

IT investment

Case: Colway Stores

Weill, Peter, and P. Raisbeck. "Colway Stores: IT Council Investment Sub-Committee." Melbourne Business School Case. Melbourne, Australia: Melbourne Case Study Service, Case 416, 1999. Revised 2002 (Weill and Hoffman).

Jeffery, Mark, and Ingmar Leliveld. "Best Practices in IT Portfolio Management." MIT Sloan Management Review 45, no. 3 (2004).

Ross, Jeanne W., and Cynthia M. Beath. "Beyond the Business Case: New Approaches to IT Investment." MIT Sloan Management Review 43, no. 2 (2002): 50-59.
12

Project governance

Guest speaker: Joe Spagnoletti, CIO Campbell Soup

Case: Campbell Soup

Ross, Jeanne W., and Cynthia M. Beath. "Campbell Soup Company: Harmonizing Processes and Empowering Workers." MIT Sloan CISR Working Paper, no. 374, June 2008.

Fonstad, Nils, and David Roberston. "Transforming a Company, Project by Project: the IT Engagement Model." MIS Quarterly Executive 5, no. 1 (2006).

Upton, David, and Bradley Staats. "Radically Simple IT." Harvard Business Review, March 2008.

Visit: Campbell's
Business architecture and change management
13 Enterprise architecture

Ross, Jeanne W. "Enterprise Architecture: Driving Business Benefits from IT." MIT Sloan CISR Working Paper, no. 359, April 2006. (This resource may not render correctly in a screen reader.PDF)

Hagel, John, and John Seely Brown. "Your Next IT Strategy." Harvard Business Review, October 1, 2001.

Optional reading

Buy at Amazon Ross, Jeanne W., Peter Weill, and David C. Robertson. "Navigate the Stages of Enterprise Architecture Maturity." Chapter 4 in Enterprise Architecture as Strategy: Creating a Foundation for Business Execution. Watertown, MA: Harvard Business School Press, 2006. ISBN: 9781591398394.
14

Maturing enterprise architecture

Case: Southwest Airlines

Ross, Jeanne W., and Cynthia M. Beath. "Building Business Agility at Southwest Airlines." MIT Sloan CISR Working Paper, no. 369, May 2007.

Visit: Southwest Airlines
15

Managing change

Guest speaker: Cyrus Gibson, MIT Sloan CISR

Case: Aetna

 Gibson, Cyrus. "Turn-around at Aetna: The IT Factor." MIT Sloan CISR Working Paper, no. 362, August 2006.
Managing IT and business risk
16

How firms drive value from IT risk management

Guest speaker: George Westerman, MIT Sloan CISR

 Westerman, George, and Robert Walpole. "PFPC: Building an IT Risk Management Competency." MIT Sloan CISR Working Paper, no. 352, April 2005.
17

IT outsourcing

Case: Dow Chemical

Ross, Jeanne W., and Cynthia M. Beath. "The Federated Broker Model at The Dow Chemical Company: Blending World Class Internal and External Capabilities." MIT Sloan CISR Working Paper, no. 355, July 2005. (This resource may not render correctly in a screen reader.PDF)

———. "Sustainable IT Outsourcing Success: Let Enterprise Architecture Be Your Guide." MIS Quarterly Executive 5, no. 4 (2006).

Willcocks, Leslie, Peter Reynolds, and David Feeny. "Evolving IS Capabilities to Leverage the External IT Services Market." MIS Quarterly Executive 6, no. 3 (2007).
18 Business process outsourcing

Mani, Deepa, Anitesh Barua, and Andrew B. Whinston. "Successfully Governing Business Process Outsourcing Relationships." MIS Quarterly Executive 5, no. 1, 2006.

Lacity, Marcy, David Feeny, and Leslie P. Willcocks. "Transforming a Back-Office Function: Lessons from BAE Systems' Experience with an Enterprise Partnership." MIS Quarterly Executive 2, no. 2 (2003).
19 IT and globalization

Beath, Cynthia, and Jeanne W. Ross. "Information and Transformation at Swiss Re: Maximizing Economic Value." MIT Sloan CISR Working Paper, no. 373, December 2007.

Buy at Amazon Ross, Jeanne W., Peter Weill, and David Robertson. "Now—Exploit Your Foundation for Profitable Growth." Chapter 8 in Enterprise Architecture as Strategy: Creating a Foundation for Business Execution. Watertown, MA: Harvard Business School Press, 2006. ISBN: 9781591398394. (Take note of IMD's CEMEX Case.)
IT-driven business innovation and agility
20 IT and business innovation

Iyer, Bala, and Thomas Davenport. "Reverse Engineering Google's Innovation Machine." Harvard Business Review, April 1, 2008.

Sawhney, Mohanbir, Robert Wolcott, and Inigo Arroniz. "The 12 Different Ways for Companies to Innovate." MIT Sloan Management Review 47, no. 3 (2006): 75-81.
21

IT savvy

Guest speaker: Peter Weill, Chairman, MIT Sloan CISR

Case: Lenox Insurance

Weill, Peter, and Sinan Aral. "Generating Premium Returns on Your IT Investments." MIT Sloan Management Review 47, no. 2 (2006): 39-48.

Reimus, Byron. "Information Technology System That Couldn't Deliver." Harvard Business Review, May 1, 1997. (See discussion questions)
22

IT and business agility

Guest speakers: Locatel Plenia

 Gibson, Cyrus, and Ari Levy. "Locatel Plenia: Globalizing from Venezuela." MIT Sloan CISR, draft paper, May 3, 2009.
23 The future of IT and digital organizations Readings to be distributed.
24 Group presentations, course wrap-up