Lecture Notes

Notes are available for selected lectures below.

SES # TOPICS
Introduction
1 Why study IT value (PDF)
2 Aligning IT with business strategy (PDF)
Business operating models
3 An overview of business operating models (PDF)
4

Unification model (PDF)

Case: UPS

5

Diversification model

Case: Pacific Life

6

Replication model (PDF - 1.9MB)

Case: 7-Eleven Japan

7

Coordination model (PDF)

Case: Merrill Lynch

IT decision making
8 The data driven organization (PDF)
9

Two significant challenges in healthcare IT

Guest speaker: John Glaser, CIO Partners Healthcare System

10 IT governance: decisions, rights and accountability (PDF)
11

IT investment

Case: Colway Stores

12

Project governance

Guest speaker: Joe Spagnoletti, CIO Campbell Soup

Case: Campbell Soup

Business architecture and change management
13 Enterprise architecture
14

Maturing enterprise architecture

Case: Southwest Airlines

15

Managing change (PDF - 4.4MB) (Courtesy of Cyrus Gibson. Used with permission.)

Guest speaker: Cyrus Gibson, MIT Sloan CISR

Case: Aetna

Managing IT and business risk
16

How firms drive value from IT risk management

Guest speaker: George Westerman, MIT Sloan CISR

17

IT outsourcing (PDF)

Case: Dow Chemical

18 Business process outsourcing
19 IT and globalization
IT-driven business innovation and agility
20 IT and business innovation (PDF)
21

IT savvy (PDF - 1.0MB) (Courtesy of Peter Weill. Used with permission.)

Guest speaker: Peter Weill, Chairman, MIT Sloan CISR

Case: Lenox Insurance

22

IT and business agility

Guest speakers: Locatel Plenia

23 The future of IT and digital organizations
24 Group presentations, course wrap-up (PDF)