| ASSIGNMENTS | ADDITIONAL MATERIALS |
|---|---|
| Assignment 1: Structure and Behavior of Delays (PDF) |
Krauss, Clifford, and Eric Lipton. "After the Boom in Natural Gas," New York Times, October 21, 2012, p. BU1. |
| Assignment 2: Understanding Business Fluctuations (PDF) | Widgets (MDL) |
| Mini Assignment: Service Quality at Dell (PDF) | No additional materials |
| Assignment 3: The Dynamics of Service Quality (PDF) | ServiceDelivery (MDL) |
| Assignment 4: Understanding Cost & Schedule Overrun (PDF) | No additional materials |
