This course is heavily based on discussion of the case assignments. However, slides are available for select sessions below.
| SES # | TOPICS | LECTURE NOTES |
|---|---|---|
| 1 | Introduction to service operations | (PDF) |
| 2 | Process design: Order fulfillment | (PDF) |
| 6 | Clockspeed and disruptions | (PDF - 2.0MB) |
| 9-10 | Service operations frameworks II & III | (PDF - 1.0MB) (Courtesy of Gabriel R. Bitran. Used with permission.) |
| 19 | Web services, cloud computing and digital media | (PDF) |
| 22 | Supply chain systems: Social responsibility | (PDF) |