Layers in a system for workplace dispute resolution, as covered in Lecture 3. (Image by Prof. Joel Cutcher-Gershenfeld.)
Instructor(s)
Prof. Joel Cutcher-Gershenfeld
MIT Course Number
ESD.141
As Taught In
Spring 2006
Level
Graduate
Course Description
Course Features
Course Description
This course features a core framework for an interest-based, problem-solving approach to technology, logistics and other systems-oriented negotiations. A comprehensive approach to dispute resolution in organizations and complex engineered systems is also developed. The course builds key interactive skills, including communications skills, dealing with difficult people, negotiating over the "rules of game," and cross-cultural negotiations. Assignments center on analysis of negotiated interactions and assessing dispute resolution systems.